First Mate Marine Service

Benjamin A said:

Absolutely excellent service and people. I had an issue that had been dropped in my lap and I finally just needed someone that was going to take care of me, not rip me off and do a good job. Ron, Jill and Lindsay definitely met and exceeded my expectations. They were all very personable and friendly and most of all, they were very knowledgeable. Ron was very up front about what he saw and gave an honest opinion on what he thought could be done and what didn't need to be done. The work was done at an excellent price and I would gladly drive out to them again for any future work that I would need done. I highly recommend them and wouldn't think twice about sending a family member or friend here.

Kenneth A said:

Best repair service around Ron fixedmy boat in 1 week , we had hit a log screwed up our bravo 3 drive and coupler on engine .Major repairs to pull engine Had it apart and ordered parts next day..Both Ron and his wife Jill worked with the insurance company and got it back in the water in one week Very fast and it works perfectly athey cleaned bilge and boat had no mess left over I have recommended him to 10 friends Thanks Ron or an excwllant job!!

Benny S said:

On May 1st, 2014 I contacted First Mate to schedule a oil change for my boat. I did give them my name, the marina where my boat is and the well number along with my original phone number. . I was told they were too busy at that time and to call back in a week or so. I never called back as I decided to postpone the oil change to a later date. On May the 5th I had my phone number changed so there was no way First Mate could contact me after that date using the original phone number I provided. At no time did I authorize them to do any work. If I did they would have had my new phone number. So between the 5th of May and the 10th of May they decided to do the work anyway and I was not contacted. As I said I had my phone number changed. So why would you do the work knowing you can't contact me? At the end of July I received a nasty letter claiming that I needed to pay for the oil change, filter and additional mileage or I would be out for collection. Not exactly sure how they new my address as I never gave it to them. Anyway, I was threatened with them going to a collection agency if I didn't pay. Apparently around the 10th of May, 2014 this work was performed unbeknownst to me. This letter (end of July) was the first time I knew they supposedly did the oil change. What kind of company does work on your boat without authorization, then claims/threatens nearly 2 months later that I owe them money. I have no way of knowing if this work was actually performed. I am in my mid 70's and can't possibly climb down in the bilges to check if they actually performed this work. Now...with all that said I did pay them. I will never do business with First Mate again, nor will I recommend them. Caveat Emptor

John P said:

When I changed the oil this fall to winterize the boat I noticed that some of the work that was paid for to be done has not been done. I actually noticed it this summer and asked them to fix what they did not do.