Sun Country Inland, Lake Havasu

Franky P said:

Only needed 1 phone call to these people to realize I should not get involved. What's with peoples lack of customer service these days. I don't get it. I guess they stay in business somehow but it just won't be my business.

Kathleen B said:

WE Recently moved to Arizona from Washington we have a brand new regal with 40 hours on it decided to take it in to get it checked out before we take it on the lake told we need a new impeller my husband said well OK . $368.00. We pick the boat up a week later took it out on the lake within 10 minutes it overheated took it back to the marina. Told them the problem they said oh drop the boat and we will back it in and look at it . So actually they put in a new impeller you be the judge I wouldn't even give them one star they ruined our whole day they are rude they didn't even tell us what they were doing never ever go there. They should be reported to the Better Business Bureau in my opinion but how can you prove anything

Katheryn W said:

If you are looking for a repair shop for your boat. LOOK SOMEWHERE ELSE!!!!!!!! The Lake Pleasant storm hit Phoenix on 7/14/2017 and my husband got stuck in the storm and actually had photos posted on New Channel 3 with damage and the chaos. We called our insurance company and looked at various locations. My husband delivered the boat to Sun Country Marin on 7/18/2017 and he was told that they do all of the work onsite and that the estimate would be done in a few days.....................We called several times and were treated very poorly. The insurance company called and same thing, weeks pass and nothing. We called again this week and same treatment. Finally the insurance called and they sent over an estimate listing the parts that needed to be replaced with NO prices. Who does that, how can anyone determine the total cost if there are no prices. So I called and spoke to Dale and he proceeds to tell me that the insurance company asked for the list and no prices, no way, I have dealt with various insurance companies and none of them request a quote with no amounts. I asked him at that time if the boat was under covered parking or if it was exposed to the elements. Dale said its outside, we dont have covered parking... WTF our boat had not been exposed to the elements it had a cover until the storm. So now not only is the boat out side its not covered and the interior is being eaten up by our Arizona sun. Not on our watch I told Dale that I was not happy about that and he really did not care and told me that he would speak to his partner to find out what was going on with the insurance. I never got a call back so my husband decided to go and pick up the boat. He walked in and told the same nasty receptionist that he was done with them being nasty and not working on the boat. He left with it and not even 30 after he picked up the boat the lady from there called out insurance company to tell them that we picked up the boat, I really have no idea why she would have done that, hello crappy service and no action on the estimate = we take our property to a different shop that wont feed you a line of BS and crap and that treats you like a customer. DO NOT USE THIS PLACE YOU WILL HAVE PROBLEMS AND THEY DONT CARE.